Shipping & Returns
SHIPPING & DELIVERY
EFFECTIVE JANUARY 19, 2022, I WILL BE SHIPPING TWO DAYS PER WEEK (TUESDAY & THURSDAY) WHILE I GET BACK IN THE SWING OF THINGS.
JIlyn Skincare ships to the United States, U.S. territories, and some International locations at this time such as Canada, UK, Germany, and Japan along with military APO and FPO. Jilyn Skincare is not responsible for any additional fees incurred at the time of pickup for international shipments. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. All orders will be shipped via USPS Priority Mail with delivery confirmation included unless another carrier is selected. Shipping charges are a flat rate of $5. All products are made fresh to order and ship Tuesday - Thursday after receipt of a cleared payment. You will be notified of out of stock merchandise as soon as possible.
Jilyn Skincare is based in Georgia. During the spring and summer seasons, please make sure you are available to retrieve your order as soon as it is delivered or have your order shipped to a location where someone will be able to pick it up immediately. Orders placed during the Summer, approximately June to September, will be shipped with thermal bubble paper, Monday thru Wednesday only. Items are sensitive to the heat and may melt if left outside. Butters can be whipped again if melting does occur. Melting does not negatively interfere with the properties of the butter. Jilyn Skincare does not replace body butter that has melted.
It is the goal of Jilyn Skincare for each customer to be happy and satisfied with their purchase. Due to the personal nature of these products, returns cannot be accepted and all sales are considered final. If merchandise is damaged, defective or faulty, Jilyn will work with you to provide a mutually beneficial solution. Please notify us of an issue within 24 hours of the delivery date of your order. No product can be returned without the written consent of JIlyn Skincare.
Post Office Box 1334
Stockbridge, GA 30281